We strongly believe in protecting visitors to our website and any of the information that may be provided to us. We take your privacy seriously, please read carefully below to be clear on what our policy is.
If you have any questions at all or would like to know more please do not hesitate to contact firstname.lastname@example.org
How your information is used
Www.mortgageadvisors.co.uk.co.uk provides the specialist information for potential borrowers who are struggling to find finance. The market leading experts for these niche finance arrangements will be from different companies around the UK, and they are the experts that write most of the content on our site. We at Www.mortgageadvisors.co.uk will not offer you the tailor-made mortgage advice ourselves, we put you in touch with one of these specialists and they advise you on the best lenders, products, services etc specific to you.
The information provided to us may be shared internally with employees of Www.mortgageadvisors.co.uk in order to deal with your request in the most effective manner possible, and as outlined above, we will of course also share your information with the specific advisor we pass your enquiry on to.
By making an enquiry you agree to be passed onto one of these specialists who will contact you directly to discuss your enquiry further. These advisors are all fully regulated and authorised in the UK by the FCA, All enquiries are passed to third party mortgage brokers to provide you with the best advice and recommendation.
We like to maintain a strong and ongoing relationship with all of our visitors. By submitting an enquiry you also confirm you are happy for us to keep you up to date with new products, services, and for instance if you have been unsuccessful in obtaining a mortgage, we will provide you with critical market updates to keep you informed and help you obtain the finance you need ASAP. If you wish to stop this service then please email email@example.com with the subject title ‘STOP EMAILS’, from the email address you wish to be removed from record.
Will never share your personal details with anyone it is unnecessary to do so with, whether inside or outside the company, unless we have your explicit consent to do so or are obliged to by law.
Www.mortgageadvisors.co.uk is committed to providing services of the highest standards. Getting in touch with us if you are not satisfied with the service or content on our site allows us the ability to put things right and also improve processes for other visitors.
Please follow our complaints procedure below so that we can pass your complaint to the right person and resolve things as quickly as possible:
Contact us via email
Email your compliant to us at firstname.lastname@example.org
Contact us via post
Write to us at our head office address
Contact us via phone
0208 123 99 55
Please provide us with the following:
• Your name, address, and phone number
• A concise description of the complaint (with details of the people / procedure in question)
• A description of how you would like us to put things right
We’ll always do our best to handle your complaint immediately however it can often take time to investigate, we will aim to respond to your complaint in writing (email if appropriate) within 5 working days of receipt. We then aim to fully resolve complaints within 4 weeks but if things take longer we will contact you to explain with an idea of when we will be able to get things resolved.
If you email we will reply via email, however we may also contact you by phone or post where necessary and appropriate.
If your complaint is about an advisor
Www.mortgageadvisors.co.uk accepts no responsibility for advice or services provided by any third parties, but if you have a compliant about one of the brokers we pass you to, we of course want to know about it! We take these complaints seriously as we want to ensure our visitors are treated fairly by third parties we recommend, however we cannot be held responsible for the actions of another company and as such you will need to take the complaint up with them directly following their complaints procedure. This is usually first dealt with directly by them, or with the regulator and financial ombudsman.
Where the products are FCA regulated
You can ask The Financial Ombudsman Service to review your complaint – they handle disputes with financial firms, but will only deal with your complaint once you have tried and failed to resolve the issue direct with the brokerage in question.
How to contact the Financial Ombudsman Service
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Phone: 0800 023 4 567 or 0300 123 9 123 from a mobile
Where complaints are relating to a non-regulated product, there are no other official avenues than direct with the brokerage or via Trading Standards.
Do not hesitate to contact us for clarification about any of the issues discussed in any of the articles. Simply contact us via any of the options on our contact page and we will do our best to clarify any of the matters discussed to you until you understand.